FAQ


Once you have placed your order with us, you can easily track the status of your order using the email we will send you confirming the delivery company used along with the tracking number for your parcel (if applicable). This email will be from thehappyplaceteam@gmail.com. If you have lost your tracking email, please don't hesitate to get in touch and we will be more than happy to send you the tracking details once again.

All orders from The Happy Place are dispatched either the same day they are received or within 48 hours from Sunday to Friday. The estimated delivery date for your order will depend on the service we have used (depending on your order items) and the time of year. For all orders where the shipping costs are £2.99 (+ orders over £40), your order will be sent via tracked courier and should be with you within 2-5 working days. For all orders under £2.99, these will be sent via Royal Mail and should arrive with you between 2-5 working days too. If you require expedited or next day delivery, please contact us before making your purchase so we can arrange this for you! Please note that the stated times above may vary at busy times of the year such as public and bank holidays & Christmas and at times when couriers and the post office may be busier than usual. All times stated here are approximate and though 99% of orders arrive before these stated times, some orders will inevitably arrive past those timeframes due to circumstances outside of our control.

We offer free delivery on all orders within the UK mainland placed via our website that total £40 or more. We also offer free shipping on all orders over £60 to Northern Ireland, the Scottish highlands and the Channel Islands.

We are very sorry but we are not able to offer a local pick up or drop off service at this current time.

Our return policy is in line with UK consumer laws and thus you have 14 days from the date you receive an order to return the order to us in exchange for a refund or shop credit, whichever you prefer. If items arrive damaged or defective, please contact us and we can arrange free replacements to be sent to you or a refund. We aren't able to offer refunds on items that are broken after delivery or that you have attempted to fix yourself. All returned items must be in their original packaging and arrive back to us in the condition we sent them out in (so long as they didn't arrive with you already broken or defective). If items are not defective or broken upon arrival with you, we will not be able to refund our original postage costs to you for the order & you will be responsible for the cost of returning the items to us. For our full refund policy, please visit our Refunds / Returns page.

Our friendly Happy Place team are always happy to help you and you can contact us in a number of ways. You can use the contact form on this website by clicking the 'contact us' button under our 'info' section or at the bottom of our website. You can also email us at thehappyplaceteam@gmail.com or you can reach out to us via our social media on Instagram or Facebook @happyplacethings. You may also contact us via our Etsy page @happyplacethings, however, it would be easier if you contacted us via one of the other options. We aim to respond to all customer messages within 24 hours or less.

If you are a customer in the USA or elsewhere in the World outside the UK and would like to place an order, please contact us for delivery costs.

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